There are two types of vouchers, the first is a code that is redeemed at the online store. The second is a link, just click on it, and your discount will be deducted automatically from the total amount of your shopping basket.
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14 day return policy OUR RETURNS POLICY Sometimes your Mavi's don't fit quite right. If this is the case, please send your items to the address below within 14 days after receipt of your item(s). Please fill out the returns form and keep your tracking number in case we need to locate your return. Mavi Returns Building 5, The Mill 41-43 Bourke Rd Alexandria, NSW Australia 2015 Mavi does not cover shipping costs for return postage unless item is deemed faulty or has been incorrectly sent. If item is faulty or incorrect please contact our Service Team first at [email protected] Garments must not been worn, all tags must be attached as new, and care must be taken to protect the garment when posting. Any item returned in any other condition than “absolute new” will not be eligible for a return. These items will be sent back with a note explaining that we cannot credit/refund. PLEASE DOWNLOAD YOUR RETURNS FORM HERE. Return of Full Priced Items All full priced items are eligible for an exchange, a refund or credit note. Return of Sale Items Unless otherwise specified, all sale items are eligible for a credit note only, unless the item is faulty, in which case you are able to receive a full refund. NZ Customers You may return your garment to our Mavi Returns address along with the return form included. Please send your parcel back via a registered service and keep your tracking number for reference. Whilst all care is taken, Mavi cannot be held responsible for items not received through NZ Post Faulty Products We make every effort to provide goods of the highest quality to our customers so we hope that you never receive a faulty product from us. If, on the rare occasion, this does occur, please notify us as soon as you notice any damage or fault with the product, and we will be happy to assist you further. HOW LONG DOES IT TAKE TO PROCESS? Returns will generally be processed within 3 business days of receipt. During sale periods and events, it may take up